Matt Wright - CEO Hachette Book Group and HUKD
James Linney – CFO, Hachette Book Group and Hachette UK Distribution
Jo Westbrook - Managing Director
Tammy Parsons – HR Director, Hachette UK Distribution
Russell Evans, Director of Business Development, Hachette Book Group and Hachette UK Distribution
Marc Travers - Director of Operations
Jonathan Clarke - Customer Service Director
Debbie Smith - Director of Change and Integration
Lee Iddenden - IT Director, Enterprise Applications
Wendy Warrington – Credit Services Operations Manager
We were delighted to win the Customer Service Supply Chain Excellence Award for 2024. A premier award for the supply chain in the UK, recognising companies setting the standard in delivering exceptional customer experiences through multiple channels, striving to exceed customer expectations, implementing industry-leading standards of service, and looking to innovate their customer experience capabilities.
Hachette UK Distribution has achieved the BIC Supply Chain Excellence Award by proving its efficiency and use of technologies and standards / best practices in the book industry supply chain, for the period: May 2024 - April 2025
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It’s our mission to provide everyone with excellent service and sales growth opportunities, and we are proud to be home to a number of client publishers who sit alongside the Hachette UK publishers in our facility at HHC, where everyone receives the same market-leading service levels.
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Hachette UK Distribution has a customer base of nearly 60,000 customers, of which approximately 50 per cent are educational and academic establishments.
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Changing the Story started in 2016 and has since evolved into the driving force behind everything we do, as we remain committed to not only achieving, but surpassing our original goals.
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Located in leafy Didcot, if coming to us by car, HHC is located with easy access to the M40, or if you’re travelling by train the nearest station is Didcot Parkway and taxis are readily available at the station taxi rank.
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Hachette UK Distribution is playing its part in helping Hachette UK achieve the SBTi. We are focused on reducing the overall use of energy, as well as sourcing our energy sustainably.
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As a division of Hachette UK, we are a global business and one of the largest publishing groups in the UK. It’s our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. We’re leading the way when it comes to book distribution, and we’d love for you to join us on this journey.
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