Welcome

At Hachette UK Distribution we provide leading-edge fulfilment and warehousing services to over twenty publishers, specialising in a wide variety of sectors including trade, illustrated, educational, academic, professional, schools and children’s books. With over 65 million units despatched annually, we’re committed to our mission of making it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

Our story

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Hachette UK Distribution is a division of Hachette UK. We are a global business and one of the largest publishing groups in the UK, delivering books and other media worldwide to customers from our state-of-the-art facility at the Hely Hutchinson Centre (HHC). This project was the largest single investment in the history of the UK book distribution market.

HHC has been our home since 2018, when Hachette UK took the decision to incorporate some of the most advanced warehousing technology and merge two existing distribution centres into one. We’re incredibly proud to have been leading the market in service levels since 2020. Our exceptional performance ensures complete satisfaction for our publishers, customers and authors.

Our leadership team

Our awards

Customer Service Supply Chain Excellence Award 2024

We were delighted to win the Customer Service Supply Chain Excellence Award for 2024. A premier award for the supply chain in the UK, recognising companies setting the standard in delivering exceptional customer experiences through multiple channels, striving to exceed customer expectations, implementing industry-leading standards of service, and looking to innovate their customer experience capabilities.

BIC Supply Chain Excellence 2024-2025

Hachette UK Distribution has achieved the BIC Supply Chain Excellence Award by proving its efficiency and use of technologies and standards / best practices in the book industry supply chain, for the period: May 2024 - April 2025

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BIC Supply Chain Excellence 2023-2024

We were awarded the BIC Supply Chain Excellence Award for 2023-2024 through proof of our efficiency, use of technologies, and standards and best practices in the book industry supply chain.

Cyber Essentials Certificate of Assurance

We have a Cyber Essentials Certificate of Assurance, which is an effective, government-backed scheme to help protect an organisation against a whole range of the most common cyber attacks.

Publishers

It’s our mission to provide everyone with excellent service and sales growth opportunities, and we are proud to be home to a number of client publishers who sit alongside the Hachette UK publishers in our facility at HHC, where everyone receives the same market-leading service levels.

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Customers

Hachette UK Distribution has a customer base of nearly 60,000 customers, of which approximately 50 per cent are educational and academic establishments.

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Changing the Story

Changing the Story started in 2016 and has since evolved into the driving force behind everything we do, as we remain committed to not only achieving, but surpassing our original goals.

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Location

Located in leafy Didcot, if coming to us by car, HHC is located with easy access to the M40, or if you’re travelling by train the nearest station is Didcot Parkway and taxis are readily available at the station taxi rank.

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Sustainability

Hachette UK Distribution is playing its part in helping Hachette UK achieve the SBTi. We are focused on reducing the overall use of energy, as well as sourcing our energy sustainably.

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Our culture

As a division of Hachette UK, we are a global business and one of the largest publishing groups in the UK. It’s our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. We’re leading the way when it comes to book distribution, and we’d love for you to join us on this journey.

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